Once the tracking number is uploaded for your order, it has been shipped. No cancellations or refunds will be given to honor a Sale Price.
If a tracking number has not been uploaded for your order, if requested, we will give you the difference between the sale price and regular price in the form of a gift card to use on future purchases that is only valid for 60 days.
Once your order is marked ready to pick up, your order has been fulfilled. No Cancellations or refunds will be given to honor a Sale Price
If your order has not been marked ready to pick up, if
requested, we will give you the difference between the sale price and regular price in the form of a gift card to use on future purchases that is only valid for 60 days.
We use UPS and FedEx for our shipping providers. We reserve
the right to use the most economical shipping option to your location.
H & H Creations Tampa is not responsible if you do not
select the free shipping option at check out, refunds will not be processed for check out errors.
We pride ourselves to get our orders out as soon as possible.
Orders placed before 12pm EST will go out the same business day or next business day. Please keep in mind that we could be delayed in our shipping turnaround times, this includes custom orders, rounds, sales, and during the peak of craft show season (October – December).
Standard shipping turnaround times will be displayed in the
banner at the top of the webpage. This time frame does not apply to certain items
that have the turn around time in the item description, whichever the longer turnaround time is between the listing, or the banner will be the actual turnaround time for the shipping of the item. (For example, if the banner at the top of the page states a 5-day turnaround time however if the listing states a 3-day turnaround time, the shipping turnaround time will be longer time frame (5-days). Another example, the banner at the top of the page states next day shipping and the listing states 3-days turnaround, the turnaround time for shipping will be 3-days. This includes all customer orders, rounds, and select big sheets which are cut on an order-by-order basis.)
Items that are ordered in error or that are no longer needed
are subject to a 20% restocking fee. Customer is responsible for the cost of initial outbound shipping costs (even if qualified for free shipping) and return shipping cost back to H & H Creations Tampa.
If you received damaged or incorrect items. Please send an
email with pictures to brian@hhcreationstampa.com within 14 days of recieving the item.
Please include your order and tracking number with the pictures. Any misshipments or damaged items that are communicated past 15 days of recieving your item(s) are subject to approval on a case by case basis.
We pride ourselves with providing the best quality laser materials for your making needs. If you experience any issues, please go through the normal process of cleaning your machine, and slowing down the cut, or modify the settings. It is normal for there to be a 10% waste in any wood project. If you are experiencing issues after you tried the normal troubleshooting process, please reach out to brian@hhcreationstampa.com Please provide pictures of the material with the cutting issues, what laser you are using including wattage, and the cutting settings you use on the material.
Please do not discard any sheets, until we work through the issue. In rare cases we send you a shipping label to send the trouble sheets back for our review.
We reserve the right not to send replacement sheets if you do not have the trouble sheets to send back.
We understand receiving your items quickly is vital to running a small business. There are times when the shipping carrier gets delayed or misplaces a shipment.
Please understand this is outside our control.
If you notice your shipment has not had any shipment updates for 3+ days, please reach out to brian@hhcreationstampa.com. We will reach out to our shipping representative and start and inquiry to locate your shipment. Once your shipment is deemed lost, we will resend your package at no cost, and file the lost shipment claim with the shipping company. The shipping company does not declare a shipment lost for 10 days from when the carrier picks up the shipment.
If you need your package before it is declared lost by the shipping carrier. We will send you an invoice for the orginal purchase price (including sale prices) of the item. Once payment is complete, we will ship the item. If the item is declared lost, we will refund the invoice and file the claim with the shipping company.
We use FedEx and UPS as our shipping carriers.
Being able to Pick-Up orders locally is a privilege. We are an online business that ships laser materials to crafters. Being a small business ourselves, we created a Local Pick-Up option to help locals to save some money if they are willing to come and pick up their order. We have experienced several instances from some Local Pick-Up customers that do not show for their scheduled appointment time or show up late for their schedule appointment times without communication.
will remove you from the ability to purchase and pick- up locally. Do not ask, we do not offer exceptions.
All Local Pick-Ups are by appointment only. Once order is ready for pick-up, you will receive an email
to set up our appointment. Please make sure brian@hhcreationstampa.com is marked as an approved sender so we don’t go to your spam. All appointments must be made by 10pm the day prior to the pick-up.
Any Local Pick-Up order not picked up within 14 days of the order date will be cancelled and charged a 20% restocking fee.
Please cancel your appointment 1 day prior to your appointment time. If you need to cancel or reschdule the day of your appointment, contact Brian 813-857-7021 prior to your appointment time.
We reserve the right to cancel your current order and charge a 20% restocking fee as well as removing future local pick-up privileges due to the below local pick up policy violations.
Any no-show of an scheduled appointment without any communication prior to your sceduled appointment time.
Any Local Pick-Up order not picked up within 14 days of the order date will be cancelled and charged a 20% restocking fee.
Consistantly not showing up within in your appointment window or being late without any communicatiOn prior to your scheduled appointment time.
Once order is ready for pick-up, you will receive an email
to set up our appointment. Please make sure brian@hhcreationstampa.com is
marked as an approved sender so we don’t go to your spam.
In the email you recieve that your order is ready to pick up there will be a link to our appointment scheduler system. You can also set up your appoingment by clicking on this link https://www.picktime.com/hhcreationstampa. Please make sure your order is ready for pick up before scheduling an appointment.
All appointments must be made by 10pm the day prior to the pick-up.
We offer Local Pick-Ups Tuesday and Wednesday 10am - 5pm and Thursday 10am - 7pmIf you do not see any appointment times on the day you selected please check another day. We occasionally block off times and dates due to business/family reasons. We will send updates via email, text, and our Facebook group. Please make sure you have signed up to recieve communication.
In your confirmatin email for your appointment. There is a link to cancel the appointment. For rescheduling please cancel the appointment and request a new appointment. If you are running late for an appointment please do not cancel your appointment, call Brian Agan at 813-857-7021 prior to your appointment time.
We understand that that life happens, if you are unable to
make it to your pick-up appointment. Please call or text Brian at 813-857-7021
to make other arrangements prior to your original appointment time.
If you no show for your appointment time. We reserve the right to cancel the current order with a 20%
restocking fee and remove future local pick-up benefits for appointment no-shows
without any communication prior to your appointment time.
You are welcome to purchase a product that offers a shipped option and the product will be shipped to you.
If you are not available to pick-up during our local pick-up
times, please choose the shipping option. No exceptions will be made.
Any Local Pick-Up order not picked up within 14 days of the order date will be cancelled and charged a 20% restocking fee.
Pick-ups are by appointment only. If you arrive without an appointment scheduled you will not be able to pick up your order and are subject to cancellation of your order with a 20% restocking fee.
